Shipping Policy

Pupu Toy Shop
830 E 8th St, Junction City, Kansas (KS), 66441
Phone Number: (785) 238-4501
Email: info@puputoyshop.com
Website: puputoyshop.com

Effective Date: December 26, 2024

At Pupu Toy Shop, we are committed to providing a reliable and efficient shipping experience for our customers. Please review our shipping policy to understand the terms and conditions for the delivery of your orders.

1. Processing Time

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once processed, you will receive an email notification with your tracking information.

2. Shipping Options

We offer multiple shipping options to suit your needs:

Standard Shipping: Delivery within 5–7 business days.
Expedited Shipping: Delivery within 2–3 business days.
Next-Day Shipping: Available for select locations, delivered by the next business day.

Shipping costs are calculated based on the destination, weight, and shipping method chosen at checkout.

3. Shipping Destinations

We currently ship to all United States locations.
International shipping is available to select countries. Please contact us for specific destination details and pricing.

4. Delivery Times

Delivery times are estimates and may vary due to factors such as location, weather, and carrier delays.
During peak seasons or sales events, processing and delivery times may be extended.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email.
Use the provided tracking number to monitor the status of your shipment on the carrier’s website.
For tracking issues, contact us at info@puputoyshop.com or call (785) 238-4501.

6. Shipping Costs

Shipping costs are determined by:

The total weight and dimensions of your order.
The shipping destination and selected method.

Free shipping promotions may apply to orders exceeding a specified value. Check our website for the latest offers and terms.

7. Missing, Delayed, or Damaged Packages

Delayed or Missing Packages: If your package is delayed or not delivered within the estimated timeframe, please contact us promptly.
Damaged Packages: If your package arrives damaged, report the issue within 7 days of receipt. Include photos of the packaging and damaged items for resolution.

8. Address Changes

Ensure your shipping address is accurate before completing your order.
Address modifications can be requested within 24 hours of order placement. Changes may not be possible once the order has been processed.

9. Returns and Refunds

For information on returning items, please refer to our Refund and Return Policy. Return shipping costs are typically the customer’s responsibility unless the issue is due to an error on our part.